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BPIPI Get Closer to Customers
In order to establish good communication and relationships with customers and stakeholders aimed at increasing customer satisfaction, especially in the footwear sector, the Indonesian Footwear Industry Development Center (BPIPI) held a customer meeting at Mamacai Deli Restaurant, Surabaya on August 21, 2019. With the theme " Discuss the Integrity Zone on Customer Service at BPIPI". BPIPI wants to be closer to its customers.
The concept of meeting BPIPI customers this time is more relaxed than before, aiming to further foster a sense of kinship between BPIPI, customers, and stakeholders. The event began with remarks by the Head of BPIPI, Heru Budi Susanto, as well as opening the 2019 customer gathering. This was followed by explaining the various services available at BPIPI delivered by the Head of the TIM Zona Intergritas, Hariyono. "To customers who use BPIPI's service, we ask you not to give gifts, parcels, or other forms to our service officers, because our service officers will definitely refuse. Currently BPIPI is preparing to enter the Corruption Free Area (WBK)" said the Head of TIM Zona Intergritas.
The concept of meeting BPIPI customers this time is more relaxed than before, aiming to further foster a sense of kinship between BPIPI, customers, and stakeholders. The event began with remarks by the Head of BPIPI, Heru Budi Susanto, as well as opening the 2019 customer gathering. This was followed by explaining the various services available at BPIPI delivered by the Head of the Integrity Zone TIM, Hariyono. "To customers who use BPIPI's service, we ask you not to give gifts, parcels, or other forms to our service officers, because our service officers will definitely refuse. Currently BPIPI is preparing to enter the Corruption Free Area (WBK)" said the Chairman TEAM ZI.
"We also want to hear the aspirations of customers and stakeholders directly. BPIPI will improve itself and strive to provide better service than before," he added.
The discussion and question and answer session were led by the Chairman of TEAM ZI, Hariyono, and the Head of Sub Division of Administration, Totok Marjiyanto. Customers and stakeholders are very enthusiastic in this discussion session. BPIPI received many suggestions and complaints as material for service improvement. Several participants also expressed satisfaction with BPIPI's services, which have provided services that are considered quite good and satisfying.
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The discussion session was also interspersed with standup comedy from comedians from Surabaya, Robby Maulid and Deddy. The customer meeting was closed by taking customer testimonial videos and group photos.
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